The player from Hungary files a complaint against Goldbet.io for locking his account after he completed the wagering requirements for a bonus and attempted to withdraw his winnings of 30,000 HUF. The lock is attributed to a "Duplicate Account" linked to a forgotten, inactive registration from 2015. Despite providing evidence and following up with support, the casino has not responded to his requests.
Goldbet Casino - Player's account is locked due to a duplicate account issue.
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Current status
Waiting for Casino Guru to reply
4d 6h 39m 1s
Goldbet Casino
Safety Index 4.2 LowCase summary
Discussion
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Public
3 days ago
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3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any deposits to your new account whatsoever?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you tried to reach out to the casino again regarding the contradictory messages you received? Have you received any response?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
