Goldbet Casino - Player's account is closed without reason.

I registered an account at Gold Bet, deposited money, played through the required bonus wagering, and accumulated a balance of 580 PLN.​When I requested a withdrawal and submitted my details for KYC verification, my account was suddenly blocked. Upon trying to log in, I received an automated error message stating my account was banned under Sections 3.3 and 3.4 for allegedly having a duplicate account / shared IP / household.​I strongly deny this accusation. This is my one and only account, all personal details provided are 100% correct and authentic, and I have never created any other accounts on this platform. The issue likely arose because I switched to mobile data (dynamic IP), which triggered an automated system ban.​The casino provided zero proof and banned my account without allowing me to complete the standard KYC process. I am fully ready to undergo any identity verification (ID, selfie, utility bill) to prove my identity and regain access to my legitimately won funds (580 PLN).

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Are you aware of having opened multiple accounts at Goldbet Casino?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Is there any chance that someone from your household or using the same IP also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila