Goldbet Casino - Player’s account is closed without explanation.

I played at the casino to have fun, even topped up my account, and they gave me a no-deposit bonus to win it back. After that, I made a withdrawal. The withdrawal was pending for five days, after which my account was blocked for unknown reasons. Please help me figure this out.

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Dear yrec,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Do I understand correctly that your winnings were from the no-deposit bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean