The player from Hungary reports that Goldbet.io closed their account and withheld €221. The casino cited alleged duplicate accounts despite the player having made legitimate deposits and played. They believe the closure was triggered by shared software with a sister site and seek intervention to recover their winnings.
Goldbet Casino - Player's account is closed and winnings are confiscated.
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Current status
Waiting for player to reply
5d 4h 14m 13s
Goldbet Casino
Safety Index 4.1 LowCase summary
Discussion
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3 days ago
Dear Casino Guru Team,
Goldbet.io closed my account and withheld my legitimate winnings of €221 citing T&C 3.3/3.4 (Duplicate Account). This is entirely false.
I registered in September 2026 from Kunhegyes, Hungary. The casino allowed me to deposit and play without any issues. However, as soon as I requested a withdrawal, they demanded KYC verification, which they ultimately rejected using automated duplicate account accusations.
In late August / early September, while visiting family in Budapest, I accumulated €221,56 Euro... As I do not have unlimited mobile data, my gameplay naturally occurred across multiple networks (mobile data CGNAT and family/guest Wi-Fi connections). Shared dynamic residential IPs do not constitute multi-accounting.
Furthermore, Goldbet shares its underlying software platform and database with its sister site Zeppelin.games (3-102-954481 SRL). This shared backend triggered a false automated duplicate match. Goldbet rejected all internal appeals with generic response templates. I request Casino Guru's intervention to recover my €221,56 Euro.
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus? Which one?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
