The player from Greece reports that Goldbet blocked his account and withheld his winnings after a €6 deposit made to withdraw bonus funds. He asserts that he only has one account and completed all wagering requirements but has been accused of having duplicate accounts without justification. He requests assistance in getting his account unlocked and his winnings paid out.
Goldbet Casino - Player’s account is closed and winnings are confiscated.
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Waiting for Casino Guru to reply
6d 22h 57m 24s
Goldbet Casino
Safety Index 4.2 LowCase summary
Discussion
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3 hours ago
Translation
Goldbet blocked my account and withheld my winnings after a €6 deposit to withdraw bonus funds.Problem Description / Description:Hello,I am filing an official complaint against Goldbet for the illegal and abusive blocking of my account, as well as for the unjustified withholding of my legitimate winnings under the false excuse of "Duplicate Accounts" (Term 3.3).I solemnly declare that I have only one and only one account on the platform, which was created with my real and correct details. I legally participated in a bonus offer of the company and completed all the necessary wagering requirements in accordance with the terms.In order to unlock the possibility of withdrawal, the company's system required me to make a minimum deposit. I duly deposited the amount of 6 euros for this purpose. As soon as the deposit was completed and I submitted the withdrawal request, the company immediately blocked me by sending me an automated email. It is obvious that Goldbet is using this term as a fraudulent excuse to avoid payment, because I won from the bonus and had no margin for profit from me. I am fully available to send any official identification document (KYC) requested to prove my identity and the uniqueness of my account. I ask for your intervention for the immediate activation of my account and the payment of my money.
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Is there any chance that someone in your household or using the same IP address has also created an account at this casino?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Had you completed verification before you lost access to the account?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
