Goldbet Casino - Player’s account is closed and winnings are withheld.

Complaint against Goldbet – withheld balance of approximately NOK 7,000

Casino: Goldbet / goldhaven.cc

Issue: Account closed and winnings withheld

My account was closed by Goldbet after I won money. Goldbet has stated that my account was closed for a reason that I dispute, but they have not provided me with any evidence or specific explanation supporting this decision.

I have repeatedly asked Goldbet to provide evidence explaining why my account was closed and why my balance is being withheld. They have not provided the requested evidence and instead continue to give me generic responses.

At the time my account was closed, I had approximately NOK 7,000 in my balance that I want to withdraw.

I am asking Goldbet to:

Provide the specific reason and evidence for the account closure.

Explain the contractual rule they claim I violated.

Return my remaining balance of approximately NOK 7,000, unless they can demonstrate a legitimate contractual and regulatory reason for withholding it.

I am willing to provide identification, transaction records, screenshots, emails and any other information necessary to verify my account and deposits.

I would like Casino Guru to help investigate this dispute and assist me in recovering my NOK 7,000 balance.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila