Goldbet Casino - Player’s account is closed after withdrawal.

I verified my account correctly and withdrew $6000 nzd only to wake up to my account with a ban on it live chat not working and no one responding to emails i am left stuck

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem at Goldbet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Was it your first account on the casino website?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino? 
• Have you ever used a VPN or any proxy server to access the casino website? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia 

Important Notice:

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hi natalia

this was my first and only account made with gold bet

i live alone so no chance of anyone else making a account under my ip

no vpn used what so ever

and the 6000 was won from $50

Thank you very much for your reply!

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

I play on the live casinos mainly blackjack and occasionally slots

i have been sending emails for the last two days with no response i breifly spoke to a bot but communication stopped

I have made deposits and have been using this casino for a couple of weeks now issue but on my first withdrawal my account was removed during thewithdrawal pending process

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

thanks very much

Dear Lucii777k,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact Goldbet Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

I appreciate it

Any updates

I have had a response but havnt been able to talk to a live agent

Dear Lucii777k, We are currently discussing the issue with the casino team, once we had some updates, I will get back to you

Thank you for being so patient.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Wow

?

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (https://anjouangaming.com/file-a-complaint/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. I am sorry I could not be of more help on this occasion.

Best regards,

Martina Bennett