The player from Germany had his account blocked by Goldbet Casino despite having completed KYC verification and possessing a real money balance of over €3,500. He contested the casino's claim of duplicate accounts, as no evidence was provided, and sought the lifting of the account freeze, withdrawal of his funds, and clarification of the reasons for the suspension. The complaint was closed as unresolved by the Complaints Team due to the casino's lack of response and repeated failure to engage in mediation efforts. It was noted that Goldbet Casino had a history of ignoring such complaints, which negatively impacted its overall rating.
Goldbet Casino - Player's account is closed after KYC verification.
Unresolved
Our verdict
No reaction policy
Black points: 533
Amount: €3,500
Goldbet Casino
Safety Index 4.2 LowCase summary
Discussion
Public
Public
2 months ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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Public
Public
2 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
2 months ago
Dear Player,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members.
Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help. The casino can reopen this complaint anytime.
