The player from Germany has his account blocked by Goldbet Casino despite completing KYC verification and having a real money balance of over €3,500. He contests the casino's claim of duplicate accounts, as no evidence has been provided, and seeks the lifting of the account freeze, withdrawal of his funds, and clarification of the reasons for the suspension.
Goldbet Casino - Player's account is closed after KYC verification.
Opened
Current status
Waiting for player to reply
6d 23h 1m 49s
Goldbet Casino
Safety Index:LowCase summary
Discussion
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Public
1 hour ago
Important notice:
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
Thank you very much in advance for your reply.
Best regards,
Tomas
