The player from Germany was facing issues with withdrawing a €1000 referral bonus and €400 in winnings, as the casino had blocked her account, and it then displayed as invalid after her withdrawal request. We determined that this complaint was a duplicate of an earlier published case that was later closed under the casino’s no-reaction policy. For this reason, the complaint was rejected.
Goldbet Casino - Player's account is closed, preventing payout.
Closed
Our verdict
Other
Amount: €1,400
Goldbet Casino
Safety Index 4.1 LowCase summary
Discussion
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5 days ago
Translation
The casino refuses to pay out my €1000 referral bonus and my €400 winnings. After I requested a withdrawal, my account was blocked and now it always displays as invalid.
Automatic translation:
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3 days ago
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3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GoldBet Casino IT.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 days ago
Dear Sara0303,
I apologize, but the complaint is a duplicate of a previous complaint that was already published and later closed under the casino's no-reaction policy. The casino is currently still penalized for the unresolved complaint. I apologize for the confusion. If the casino decides to address your complaint, we will update the original complaint. We kindly ask you not to submit duplicates for the issues already published on our website.
Best regards,
Tomas
Casino.guru
