The player from Germany won €50.00 at Goldbet, but upon trying to log in, she discovers her account is blocked due to accusations of having a duplicate account. She insists that she has not created any duplicate accounts and requests an investigation into the casino, as she wants her winnings returned.
Goldbet Casino - Player's account is blocked after winning.
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Waiting for Casino Guru to reply
4d 14h 21m 9s
Goldbet Casino
Safety Index 4.1 LowCase summary
Discussion
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4 days ago
Translation
Hello dear Casino Guru team, I would like to ask for your help. I won €50.00 yesterday at Goldbet. Strangely, when I tried to log in today, it said my username was blocked, which I find very odd. They're accusing me of having a duplicate account, which I didn't do. Everything was working fine until yesterday. I barely win and already there's this drama. I don't think it's right. They're practically throwing around bonuses and free spins. I've also made deposits at this casino before. I would like to ask you to investigate this casino, as they appear under different names, including Lionbet. The withdrawal was completed last night, but today I was surprised to find my account blocked for no reason. I always log in with my own details. Please help me get my €50.00 winnings. Sincerely, Kim3112
Automatic translation:
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3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please send me the exact link to the casino your complaint is about?
- Is there any chance that someone in your household or using the same IP address also created an account at this casino?
- Have you used any shared device or shared internet connection while accessing your account at this casino?
- Have you completed the full KYC verification at this casino, or at least submitted any identity documents to the casino for the KYC process?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
