Goldbet Casino - Player’s account is blocked.

REAL CASINO: GoldBet (goldbet.io / GoldBet Lion). I am asking for help with a blocked verified account and a 600 CZK hold due to unintentional duplication. Igor already has all the texts and screenshots about the deposit and messages from Telegram on his email. igor.p@casino.guru .

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ello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• When and how was each account created? Could you explain how the duplicate account was created unintentionally and how you discovered it?
• Did you claim or receive any bonuses on either account?
• Was the disputed 600 CZK an unused deposit, winnings from deposited money, or winnings accumulated with a bonus?
• On what date did you request the withdrawal, and when was your verified account blocked? Please also provide the casino’s message stating that the restriction was due to duplicate accounts, as I could not find that explanation in the supplied correspondence. My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear DALIBORHAUPTMANN,

Unfortunately, I would like to inform you that since this casino has 85+ cases closed under the "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members.

Unfortunately, all efforts to resolve any kind of issue have failed, as the complaints have grown in number. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help. The casino can reopen this complaint at any time.

Best regards,

Veronika