HomeComplaintsGoldbet Casino - Player’s account is blocked.

Goldbet Casino - Player’s account is blocked.

Opened
Current status

Waiting for player to reply

6d 23h 16m 29s

Goldbet Casino
Safety Index 4.2 Low

Case summary

The player from Ireland has her account blocked due to the casino's claim that multiple accounts are opened with her details, which she disputes.

Written by Kristina
Complaint Resolution Center Team Lead
Submitted: 30 Jul 2026
Public
Public
52 minutes ago

file

Blocked my account telling me that more accounts is opened with my details, disagree

Public
Public
43 minutes ago

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Public
Public
43 minutes ago

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

  • Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
  • Had you completed verification before you lost access to the account?
  • Were your winnings accumulated while a bonus was active, or without an active bonus?

Thank you in advance for your reply.

Best regards,

Kristina


Jadwiga50 has 6d 23h 16m 29s to reply

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