Goldbet Casino - Player’s account has not been closed despite requests.

On 7 July, I explicitly requested that my account be closed because I have a compulsive gambling problem. I made this request clearly and directly, yet you continued to send me promotional offers and contact me.

As you can see from my emails, I explicitly informed you that I have a serious gambling problem and that my account needed to be permanently closed. I sent these requests to you multiple times. Unfortunately, you failed to take appropriate action.

This appears to be inconsistent with the responsible gambling guidelines stated on your own website. Once you were explicitly informed of my gambling problem, I believe you had a responsibility to take appropriate measures to prevent further gambling activity.

I am therefore requesting a full refund of the amount I have lost since my initial request to close my account on 7 July.

Please treat this matter seriously and provide me with a clear response explaining why my repeated requests were not acted upon and how you intend to resolve this issue.

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Goldbet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide the timeline of events? Specifically, when did the casino close your account, and when was your last deposit made?
• Could you please confirm whether you currently still have access to your account?
• Could you please share receipts of the deposits made following your self-exclusion request? You can each me via email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I've send you the email

Dear Player,

Unfortunately, I would like to inform you that since this casino has 60+ cases closed under the "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members.

Unfortunately, all efforts to resolve any kind of issue have failed, as the complaints have grown in number. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help. The casino can reopen this complaint at any time.

Best regards,

Attila

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