The player from Tunisia has a pending withdrawal of $12 while having a total balance of $30. However, his account has been banned without explanation, and despite contacting the casino, he received a response claiming he violated terms, which he disputes.
Goldbet Casino - Player's account has been closed without reason.
Opened
Current status
Waiting for Casino Guru to reply
6d 23h 18m 41s
Goldbet Casino
Safety Index 4.2 LowCase summary
Discussion
Public
Public
18 hours ago
I requested a withdrawal of 12 $ witch is in pending. And my balance is about 18$ so in total a have 30$ .
Suddenly I can't login my account.
My account was banned 🚫 🚫 and I don't know why.
Contacting them by mail they responded that I don't respect the terms
And this is not true.
How can you help me
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Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear biboutou,
Thank you very much for submitting your complaint.
To help me better understand your case, could you please answer the following questions?
- Did you accumulate your winnings by playing casino games, sports betting, or both?
- Had you completed KYC verification before you lost access to the account?
- Do you still have active access to your account?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
