Goldbet Casino - Player's account has been closed without reason.

I requested a withdrawal of 12 $ witch is in pending. And my balance is about 18$ so in total a have 30$ .

Suddenly I can't login my account.

My account was banned 🚫 🚫 and I don't know why.

Contacting them by mail they responded that I don't respect the terms

And this is not true.

How can you help me

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Dear biboutou,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Had you completed KYC verification before you lost access to the account?
• Do you still have active access to your account?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Thanks for responding to my complaint.

1 I accumulate my winnings by playing casino games using a no deposit bonus offered to me by mail from the casino.

2- my account was verified and have a deposit and withdraw in this casino.

3- suddenly a have not access to my account because it's banned by the casino.

Dear biboutou,

Thank you very much for your clarification.

I would like to clarify two additional points:

• Did the casino specify which particular term or condition they believe you violated when they informed you that your account had been banned?
• Have you claimed or used this no-deposit bonus, or any similar no-deposit promotion, on your Goldbet Casino account before?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Hello

1- I generally receive mail from the casino to use no deposit bonus and I use them.the day I use one of them and complete the wagering requirements and request withdrawal they banned 🚫 my account.

2. How can I transfer their mail responding to my request about banning my account

Thanks 👍 for helping

Dear biboutou,

Thank you very much for your reply.

Could you please send me all relevant evidence and communication you have with the casino regarding this case, particularly the communication concerning the reason for your account being banned and the confiscation of your funds?

You can forward the emails to me at karla.m@casino.guru or attach screenshots directly here in the complaint thread.

Thank you very much for your cooperation.

Karla M.

Thanks very much. I send you they're response to my request and mail I received to play with no deposit bonus

Dear biboutou,

Thank you very much for providing the requested evidence.

I would like to clarify a few additional points regarding your account:

• Have you ever created or used any other account at Goldbet Casino, including an account registered with a different email address?
• Does anyone else in your household, or anyone using the same internet connection/IP address, have or previously had an account at Goldbet Casino?
• Has anyone else ever accessed Goldbet Casino from the same device(s) that you used to access your account?
• Have you ever used a VPN, proxy, or any other IP-masking service while registering, playing, or claiming bonuses at Goldbet Casino?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.