The player from Latvia claims that his account at Goldbet.io was unlawfully blocked due to a technical error that created a duplicate profile, which he did not intend. He seeks to have his verified balance of 130 EUR withdrawn but faces boilerplate refusals from the casino's support that ignore his explanations.
Goldbet Casino - Player's account has been closed unlawfully.
Opened
Current status
Waiting for player to reply
6d 19h 39m 50s
Goldbet Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
4 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
4 hours ago
Dear Wurik1989,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your account and understand your concern. However, I’d like to emphasize that we’ve received many complaints from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.
I can only imagine how frustrating it must be to wait without any feedback.
Could you please forward a screenshot of your communication aattempts to petra.h@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards
Petra
