Goldbet Casino - Player's account has been closed unlawfully.

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Dear Wurik1989,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your account and understand your concern. However, I’d like to emphasize that we’ve received many complaints from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.

I can only imagine how frustrating it must be to wait without any feedback.

Could you please forward a screenshot of your communication aattempts to petra.h@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards

Petra

Hello, no, they're not responding! And I haven't received the €130 I withdrew! They deleted the second account, which was supposedly duplicated through Google Account! But the main one is blocked!

I want to get back the 130€ that I withdrew from my card.

Dear Wurik1989,

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 10+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for Goldbet Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best Regards,

Petra