Goldbet Casino - Player's account has been closed unjustly.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, here are my answers to your questions:

1. I registered at the casino very recently, about two weeks ago, at the end of May 2026. My first deposits were made on 25 and 26 May.

2. I found out about my account closure when I tried to log into the site and saw the block message.

3. I mostly played slots to accumulate my current balance.

4. Yes, I reached my current balance by successfully wagering a bonus.

5. I am also sharing the official receipts of the deposits made with my Revolut card (under the payment merchant name Lvrl), which confirms my real money transactions.

Thank you in advance for your help

Hi Web,

3.3 Your account with the Website must be registered in your own and correct name. Only one account per person, per household / address, per phone number / email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as 'Duplicate Accounts.' You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. 3.4 We reserve the right to cancel bets, reject bonuses of any kind, cancel participation in any promotion, as well as permanently ban any customer from the bonus / promotion program of the Website at our sole and absolute discretion in case you opened Duplicate Account. The Company reserves the right to apply some or all above measures or not apply some of measures against Duplicate Accounts in particular cases at its sole and absolute discretio

If I had any violations when I won 550 zlotys, then why didn't they make this claim and give me permission to withdraw the money? But the thing is that they don't want to pay me the 9300 zlotys that I rightfully won and are looking for a reason.

Dear Player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members.

Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help. The casino can reopen this complaint anytime.