The player from Poland faces account closure with a confiscated balance of 9,300 PLN, accused of having a duplicate account, which he denies. He successfully completed a prior withdrawal, has offered to provide KYC verification, but his appeal has been rejected by the casino.
Goldbet Casino - Player's account has been closed unjustly.
Opened
Current status
Waiting for Casino Guru to reply
6d 8h 21m 57s
Goldbet Casino
Safety Index 4.3 LowCase summary
Discussion
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Public
16 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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Public
16 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
