The player from Hungary won 1,230,890 HUF at Goldbet Casino and requested a withdrawal, but after completing KYC verification, he lost access to his account. Customer support claims he has a duplicated account without providing evidence, leading him to believe that his account was unfairly blocked and his winnings are being withheld.
Goldbet Casino - Player’s account has been closed unexpectedly.
Opened
Current status
Waiting for Casino Guru to reply
5d 19h 31m 34s
Goldbet Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
yesterday
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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Public
Public
yesterday
Dear kovacsjozsef,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- You mentioned that the KYC verification took place after you attempted to withdraw your winnings on April 9, and that your account was blocked on April 10. Could you please clarify whether any form of KYC verification was completed prior to April 9?
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Jean
