Goldbet Casino - Player's account has been closed for alleged duplicates.

Hi i played at http://goldxine.com/

I would like to file a complaint regarding my experience with Goldbet Casino.

My account was recently blocked with the explanation that I allegedly had duplicate accounts. However, I would like to clearly state that this accusation is not true. I have created and used only one account, and I have never intentionally opened or used multiple accounts.

During my play, I received a bonus which I successfully wagered according to the rules. After completing the wagering requirements, I made an additional deposit in order to be eligible to withdraw my winnings. I then submitted a withdrawal request and waited for approximately half a day.

After that, I was suddenly unable to log into my account. I later learned that my account had been blocked due to the alleged duplicate account violation. Since then, I have not received my winnings, nor my deposited funds.

While I understand that a casino has the right to close an account if they believe their terms have been violated, I believe it is not acceptable to confiscate my funds without clear and valid proof. I have not created multiple accounts, and I respectfully request that the casino provide evidence of their claim.

Therefore, I kindly ask for your assistance in reviewing this case and helping me recover my remaining balance and deposited funds.

If needed, I am ready to provide any documents or verification required to prove my identity and confirm that I only operated a single account.

Thank you in advance for your time and assistance.

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Dear Slolit,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• When have you passed account verification, and which documents were you asked to provide during the process?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Thank you for your reply and for looking into my case.

I played slot games to accumulate my current balance. I did not violate any bonus rules to my knowledge, and I followed the terms and conditions while playing.

I have been a player at the casino only for a short time. After I made a deposit and accumulated winnings, I initiated a withdrawal request. Approximately 6 hours after requesting the withdrawal, my account was blocked.

I was not asked to provide any KYC documents, and I did not complete any verification process before my account was blocked.

Regarding the IP address, there is a possibility that someone from my household may have registered at the casino, as I live in a house with 7–8 other people. However, I am not certain about this.

I also made a deposit in order to be able to withdraw my winnings.

I hope this information helps clarify the situation, and I kindly ask for your assistance in resolving this issue and reviewing my blocked account and withdrawal.

Thank you very much for your help.

Also my account was blocker 2 days ago and i was played on it around 1-2 months.

Could you please provide the date you registered and the date your account was blocked?

Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru, or post screenshots here.

Thank you in advance for your answer.

there is the registration date and date of the block. I dont have screenshots with chats i check my email i dont have transcripts.

i hope i can get my money back from them.

Dear Slolit,

Unfortunately, I would like to inform you that since this casino has 30+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue.

Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.