The player from Latvia faces account closure at Goldbet.io due to a claimed duplicate account, despite having only one account. He requests evidence of any duplicate and has provided ID and a new unique IP to prove his case while seeking the withdrawal of approximately 400 EUR.
Goldbet Casino - Player's account has been closed due to alleged duplication.
Opened
Current status
Waiting for Casino Guru to reply
6d 14h 46m 4s
Goldbet Casino
Safety Index 4.2 LowCase summary
Discussion
Public
Public
yesterday
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Public
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- Were you asked to provide any documents to complete the KYC process, or was the decision to provide your documents yours?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
Thank you very much in advance for your reply.
Best regards,
Tomas
