Goldbet Casino - Player’s account has been closed due to a technical error.

Complaint Title: False "Duplicate Account" flag, technical system glitch (Gold Lion), and wrongful closure of account with €720.00 balance.

Detailed Description:

Dear Casino.Guru team,

I am filing an urgent complaint against Goldbet.io (operated by Goldkey Technologies Limitada, registration number 3-102-892568) regarding the wrongful closure of my gaming account and the withholding of my legitimate winnings totaling €720.00.

I state under full legal and personal responsibility that I own and operate only ONE single account on this platform. I have never created any alternative or duplicate accounts. This is a severe false-positive system error, and I have clear evidence proving that the casino's automated security platform is experiencing a technical glitch.

Chronology of Events:

July 31st (17:40): I requested a SEPA withdrawal for my winnings. Earlier on the very same day, the casino successfully processed a smaller withdrawal of €30.00 to my personal Revolut account without any issues, meaning my payment method was already verified and accepted by their system.

August 3rd (Monday): My withdrawal remained "In processing". When I contacted customer support, agent Sophia assured me that everything was fine from their end and the matter was forwarded to the technical department for review.

August 4th (Today, Morning): Instead of resolving the delay, the casino completely deleted/closed my account, blocking my access to the platform.

The Technical Glitch (Crucial Evidence): Today, I received automated emails stating that my withdrawal was rejected under Rule 3.3 (Duplicate Account). However, these rejection emails, as well as the initial review notification from August 1st, came from a completely different brand called "Gold Lion" casino, even though I was playing strictly on Goldbet.io.

Both Goldbet.io and Gold Lion operate under the same Costa Rican parent company network and share the same Zendesk support architecture (://zendesk.com). It is mathematically obvious that their automated bot mixed up different customer databases or flagged a shared/dynamic IP address from my mobile network/Revolut, causing a false-positive block across their entire network.

I have already sent my official identity documents (ID card) and official Revolut bank statements directly to the management at hello@goldbet.io and via their Zendesk ticket to prove my sole ownership of the funds and the account.

Since the operator has completely locked me out and is withholding my €720.00 balance, I request Casino.Guru to step in, audit this technical error, and compel Goldbet.io to release my funds.

Thank you for your assistance.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila