The player from Hungary claims her account has been unlawfully blocked by Goldbet casino, which is withholding her winnings of HUF 242,000 under false "Duplicate Account" charges. Despite being fully verified and a returning customer with previous successful withdrawals, she is now facing a ban following a minor technical correction related to a payment method.
Goldbet Casino - Player’s account has been closed and winnings confiscated.
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Current status
Waiting for Casino Guru to reply
5d 4h 24m 0s
Goldbet Casino
Safety Index 4.2 LowCase summary
Discussion
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2 days ago
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2 days ago
Dear Zseraldina,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please advise if you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Karla M.
