Goldbet Casino - Player’s account has been closed.

Hello, I have had a Goldbet account for two months and there have been no problems or emails from the casino. After another win, I was suddenly logged out of my account and it turned out it was blocked. I wrote to support but they did nothing, they immediately rejected my request and do not want to restore my account. It looks to me like they did it on purpose to avoid paying out.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

i was player at golden casino for a two months, they blocked me when i win another 1500 zl, i was playing in thunderline express hold & win, i tried to write another email to support but they didin't answer me, no it was not with bonus

Dear dead_okaykay,

Thanks for your patience and the evidence provided.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their assistance; however, Goldbet Casino has multiple cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us in solving players' complaints. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Best regards,

Tomas

Casino Guru