The player from the Netherlands files a formal complaint against Goldbet Casino for wrongfully blocking his account due to false accusations of duplicate accounts. He denies having multiple accounts and requests evidence for the ban, stating he has only one personal account and can provide proof of legitimacy. He seeks assistance from Casino Guru to resolve the issue and retrieve his funds.
Goldbet Casino - Player’s account has been closed.
Opened
Current status
Waiting for Casino Guru to reply
6d 23h 59m 9s
Goldbet Casino
Safety Index 4.2 LowCase summary
Discussion
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1 hour ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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1 hour ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Is there any chance that someone in your household or using the same IP address has also created an account at this casino?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Had you completed verification before you lost access to the account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
