Goldbet Casino - Player’s account has been closed.

I registered on goldhaven.cc / goldbaron.cc. I won approximately €350+. They asked me to complete KYC which I did. After KYC submission my withdrawals were repeatedly rejected with the reason "complete KYC" despite KYC already being submitted. My account balance is €200. They then blocked my account completely preventing any access or withdrawal. I have screenshots of all withdrawal rejections, my balance, and the KYC under review notification. Total amount owed: approximately €200.

I don't have any other accounts with my kyc!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Which documents have you submitted as part of the KYC process at this casino so far? Have any of your documents been reviewed and approved by the relevant department before your account was blocked?
• Did the casino provide you with any explanation as to why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika