Goldbet Casino - Player's account has been closed.

Been playing here for a few weeks and made a few deposits and everything seemed fine casino works well and offers some nice bonuses the problem came when I won a decent amount of money and tried to withdraw it my account was banned and they gave the reason 3.3 having multiple accounts which is untrue as I only have the one account, I want my winnings that I'm entitled to it's $4800 which is a decent amount of money for me and now I feel like it's a massive scam.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

Thank you in advance for your reply.

Best regards,

Kristina