Goldbet Casino - Player's account has been closed.

Been playing here for a few weeks and made a few deposits and everything seemed fine casino works well and offers some nice bonuses the problem came when I won a decent amount of money and tried to withdraw it my account was banned and they gave the reason 3.3 having multiple accounts which is untrue as I only have the one account, I want my winnings that I'm entitled to it's $4800 which is a decent amount of money for me and now I feel like it's a massive scam.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

Thank you in advance for your reply.

Best regards,

Kristina

Hi! The Casino approved my KYC on may 3rd explicitly stating I could now withdraw funds (see screenshot) They only detected a duplicate account on may 4th after I won $4716 on a $0.20 bet. This suggests that the duplicate claim is a bad-faith tactic to void a high multiplier win. There is 0 chance that someone else from my household created an account as I live by myself. I was only playing slots and the winnings were accumulated with real cash no bonus funds.

I have confirmed the operator is Goldkey Technologies Limitada, licensed in Anjouan under ALSI-012401005-FI1. I have escalated the matter to the Anjouan Gaming Board. Please note the operator approved my KYC on May 3rd but is now using an unsubstantiated 'duplicate account' claim to avoid paying a win from May 4th."

Dear Rebh90,

Unfortunately, I would like to inform you that since this casino has 20+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue.

Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.