Goldbet Casino - Player's account has been closed.

I deposited 5 euros, won 500 euros, and then got banned from the site.

They keep saying that my account is duplicated, I told them that this is out of the question, and if their system indicates a duplicate, it can only be because my partner also uses this casino.

He's on the same network as me, but from a different email address and using a different payment method and card!

I asked them to look into it and demanded my money back, but they haven't even responded since.

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Dear Csirigo,

Thank you very much for submitting your complaint. I'm sorry to hear about the closure of your casino account and the difficulties you've experienced with withdrawing your winnings.

I understand that your partner also has an account at the same casino and that you share the same network. To better understand the situation, could you please clarify a few things?

• Which games did you play to accumulate your winnings – casino games or sports betting?
• Do you and your partner use separate devices to access your casino accounts?
• Did you accumulate your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Best regards,

Samuel