Goldbet Casino - Player's account has been closed.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Do I understand correctly that you had not completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello. Thank you for accepting my complaint.

Here are the exact answers to your questions: I focused mainly on slot machines.

Your assumption is not accurate.

My account has already been fully verified (KYC) in the past and I have successfully withdrawn my winnings to my bank account several times without any problems.

The blocking occurred suddenly and without warning only now, right after I submitted another withdrawal request.

The winnings were accumulated with a bonus, which, however, had already been completely and properly wagered at the time of the withdrawal request (all bonus conditions were met) and the entire amount was transferred by the system to the real balance available for withdrawal.

Given that I have been fully verified in the past and have met all the bonus conditions, the sudden blocking due to alleged duplication is completely unjustified. I am ready to re-prove my identity documents at any time.

Thank you for your help,

Dear 2807,

Unfortunately, I would like to inform you that since this casino has 60+ cases closed under the "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members.

Unfortunately, all efforts to resolve any kind of issue have failed, as the complaints have grown in number. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help. The casino can reopen this complaint at any time.

Best regards,

Kristina