The player from the Czech Republic faces an unauthorized account blocking at Goldbet casino, which was attributed to a supposed violation regarding duplicate accounts. They deny owning multiple accounts and have attempted to resolve the issue through numerous emails but only receive automated responses. Their main goal is to have their account unblocked for normal gameplay.
Goldbet Casino - Player's account has been closed.
Opened
Current status
Waiting for player to reply
6d 23h 17m 49s
Goldbet Casino
Safety Index 4.2 LowCase summary
Discussion
Public
Public
42 minutes ago
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Public
Public
42 minutes ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Do I understand correctly that you had not completed verification before you lost access to the account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
