The player from Hungary reports that his account at gbshift.com (Goldbet interface) has been illegally blocked, and his winnings of 380,000 HUF are being withheld. Despite completing the KYC verification, the casino cites "Duplicate Account" as the reason for the account closure without providing evidence, and he has never created another account.
Goldbet Casino - Player's account has been closed, withholding winnings.
Opened
Current status
Waiting for player to reply
6d 22h 33m 49s
Goldbet Casino
Safety Index 4.1 LowCase summary
Discussion
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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1 hour ago
Dear Rolad13,
Thank you very much for submitting your complaint. I’m sorry to hear about the closure of your account and the confiscation of your winnings.
Unfortunately, we have received multiple complaints about this gambling establishment, and the casino has adopted a No Reaction Policy regarding our attempts to resolve them. Therefore, our possibilities to intervene may be limited.
Nevertheless, could you please clarify the following:
- Is there any chance that someone from your household or using the same IP address or device has also created an account at this casino?
- Did you accumulate the disputed winnings with or without an active bonus?
Thank you in advance for your cooperation and reply.
Karla M.
