The player from Mexico reported that his account had been blocked and a withdrawal of $180 USD had been rejected, allegedly due to having multiple accounts, which he denied. He had successfully made previous withdrawals and believed the issue might have been related to a bonus. He had provided evidence to support his claims and asserted that his account had been verified with real data. We were unable to resolve the case because the casino did not respond to our repeated attempts to mediate the dispute. As a result, the complaint was closed as unresolved under the casino’s no-reaction policy.
Goldbet Casino - Player's account has been blocked.
Unresolved
Our verdict
No reaction policy
Black points: 60
Amount: $180
Goldbet Casino
Safety Index 4.0 LowCase summary
Discussion
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1 month ago
Translation
They blocked my account and rejected a withdrawal I had in process of $180 USD. The reason they gave me is that I supposedly have multiple accounts, which is a complete lie.
I registered and verified my account at this casino over a year ago and have deposited from my personal account at least 5 times. This wasn't my first withdrawal; I had already withdrawn twice and hadn't had any problems until today.
I managed to complete this withdrawal I had in process using a bonus I unlocked. I don't know if that's what this casino didn't like and decided to block me rather than pay my withdrawal.
I've attached screenshots of the evidence I have, from the conversations and emails we've exchanged. I should mention that everything is in English since this casino doesn't have support in Spanish.
It only allows me to upload 5 screenshots in the complaint, I tried to upload the most important ones.
1st. It's from the withdrawal I was processing before I was blocked.
Second, it's a screenshot showing a previous withdrawal that was successfully processed, proving that it wasn't my first withdrawal.
3rd. It is the email where they notify me that my withdrawal was rejected and all the reasons why they blocked me, all of which are false.
4th. It is a screenshot of an email that the casino sent me notifying me that my deposit had been successfully completed; I made that deposit months ago from my personal account.
I must mention that my account was verified with my real data, with my INE, proof of address, proof of life, my personal email and cell phone number all verified and linked.
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1 month ago
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Are you aware of having opened multiple accounts at Goldbet Casino?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Attila
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1 month ago
TranslationI don't have many screenshots of my Goldbet account because it never crossed my mind that they would block me and I wasn't prepared.
The screenshots I'm showing you are:
1st. The withdrawal that I had in process before my account was blocked
2nd. It's a withdrawal I made a month ago, I think, which was successful.
3rd. It's an email from Goldbet confirming a deposit I also made some time ago.
I'll say it again, I had been registered with Goldbet for over a year and had never had any problems.
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4 weeks ago
Dear Player,
Unfortunately, I would like to inform you that since this casino has 55+ cases closed under the "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members.
Unfortunately, all efforts to resolve any kind of issue have failed, as the complaints have grown in number. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help. The casino can reopen this complaint at any time.
Best regards
Attila
