The player from Italy reports that his account has been banned due to claims of a double account or a name error, but he denies these allegations. He is receiving no precise justification or responses to his emails regarding the issue.
Goldbet Casino - Player's account has been banned.
Opened
Current status
Waiting for Casino Guru to reply
6d 22h 24m 7s
Goldbet Casino
Safety Index 4.1 LowCase summary
Discussion
Public
Public
21 hours ago
Translation
They banned my account saying that I have a double account, or I wrote my name wrong, they don't give me a precise justification, and they don't answer my emails....but I don't have a double account or anything else
Automatic translation:
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1 hour ago
Important notice:
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1 hour ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Had you completed verification before you lost access to the account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
Thank you in advance for your reply.
Best regards,
Kristina
