The player from the Czech Republic had no issues with initial withdrawals, but faced difficulties when attempting to withdraw 1000 euros. The casino insisted on processing the payout only in cryptocurrency and required her to submit the request herself, despite her preference for a bank transfer. The Complaints Team had attempted to assist by seeking clarification and extending the response time; however, due to a lack of communication from the player, the complaint was closed for now. The player retained the option to reopen the complaint in the future.
Goldbet Casino - Player is facing withdrawal difficulties.
Closed
Our verdict
Player stopped responding
Amount: 23,000 Kč
Goldbet Casino
Safety Index:Very lowCase summary
Discussion
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7 months ago
Translation
The first two withdrawals from the account of a small amount were without any problems. Now I want to withdraw 1000 euros, that is 23000 CZK, and they don't want to pay me. Only in cryptocurrency and with the requirement that they must submit the request. I deposited via a bank account and I want to withdraw to a bank account with the requirement that I submit the request myself. And they say that it won't work for a long time now. Only via not and via cryptocurrency. But before the transfer to the account failed. Can you help me? Please, I was desperate
Automatic translation:
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7 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Goldbet casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify when exactly you requested the withdrawal?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
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6 months ago
Dear jsnopkova598,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
