Goldbet Casino - Player is banned after winning.

Signed up with this casino, completed all verification necessary and deposited twice. Played through deposit wager requirements and won around $2400. Attempted to withdraw and was almost immediately force logged out and banned under false pretenses. Support will not respond on telegram and when I turned to general chat for their telegram group they banned me from that also.

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Dear CalleBerry,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please specify the overall deposited amount?
• Have you accumulated your winnings with or without an active bonus?
• When did you complete account verification, and when did you notice your account was banned?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, thanks for the reply.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino? No nobody else in my house has created an account with this casino.

Could you please specify the overall deposited amount? On the day I won, I believe it was $30AUD deposited.

Have you accumulated your winnings with or without an active bonus? I believe I had a bonus for 20 FS with deposit active at the time but cancelled it once I won. This didn't change balance at all as I hadn’t used the FS it just allowed my balance to be withdrawn.

When did you complete account verification, and when did you notice your account was banned? I completed the verification on signup and I noticed my account was banned about 20 seconds after I had initiated the withdrawal process.

Dear CalleBerry,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Goldbet Casino to ignore us completely in our attempts to mediate any kind of issue.

Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.