The player from Salta is facing issues with withdrawing her verified balance of ARS 150,805.51 from Gold Casino, where her withdrawal requests have been rejected for over 78 days. Despite being verified at Level 2, funds are repeatedly returned to her game balance with no resolution from support, which only states that they are working on it.
Gold.Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 23h 40m 42s
Gold.Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
23 hours ago
Player ID: hidden by Casino Guru
Player Email: hidden by Casino Guru
Player Name: hidden by Casino Guru - Verified Level 2
During February 2026 I made several deposits totaling ARS 80,000 via bank transfer.
My current verified balance is ARS 150,805.51. Since 07/02/2026 all my withdrawal requests are rejected by Gold Casino. The system returns funds to my game balance, creating a "balance loop".
My account is fully verified Level 2. Despite 78+ days with KYC approved, Gold Casino has not processed any withdrawal. Support only says "we are working on it".
Gold Casino has Below Average Safety Index 5.1/10 and no valid license per Casino Guru review.
Request: Immediate withdrawal of ARS 150,805.51.
Public
Public
3 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you tried selecting a different payment method for the withdrawal of your winnings?
- Which payment methods are available in your account for withdrawals?
- Have you accumulated your winnings with or without a bonus?
- What types of games did you play at this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
