Golazzo Casino - Player’s account has been closed and funds confiscated.

I am seeking your assistance regarding an unfair account closure and confiscation of my funds (over €200) by Golazzo Casino.

When I registered my account, my Safari browser's autofill feature accidentally filled in the registration fields with the personal details of my phone's previous owner. I noticed this technical mistake immediately.

Acting in complete good faith, I did not try to hide this. I immediately contacted the Golazzo Live Chat support to explain the autofill error and asked how I could correct my personal information before proceeding with any verification or withdrawals.

The support agent explicitly instructed me to upload my real ID, a selfie holding my ID, and a proof of address, assuring me that my details would be updated once reviewed. I followed their direct instructions and submitted my genuine documents.

Shortly after, I tried to log in and found my account blocked. I received a message stating that my account was permanently closed and my funds were confiscated due to a "discrepancy between registration and verification data."

This is incredibly unfair because the only reason I sent the documents was to fix this exact discrepancy, under the direct instructions of their own support team. I proactively reported the mistake. I sent a detailed email to their support and compliance team asking them to review the chat logs to prove my honest intentions, but they have completely ignored my emails and have not replied.

I kindly ask for your help to communicate with the casino. I just want them to review the chat logs, verify my identity properly as I originally requested, and release my funds.

Thank you for your time and assistance.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golazzo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you contacted the casino before playing?
• Is the 200€ the amount of the funds you deposited but didn't play with?

Thank you very much in advance for your reply.

Best regards,

Tomas