GojiCasino - Player's withdrawal is rejected without reason.

Unfair casino. I one account credite after deposit play. I win. My first withdrawal credite no problem. After I deposit and win 250$ no withdrawal.

GOJI

Transaction declined

Withdrawal rejected.

Hello Janos,

Your withdrawal request has been declined. The funds have been returned to your account balance.

Reason for declining

Multi-accounting detected with another bonus user. WD cancelled, bonus winnings voided

Amount 250.00.

I no multi accounting. I play my Ip, no play orther player.

Please help ME.

Regards J. N. jacsapoker

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Dear Jacsapoker,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand your situation.

• Is there any chance that someone in your household, or someone with whom you share an internet connection, has also created an account at this casino?
• Have you used any shared device or shared internet connection to access your casino account?
• Could you please advise whether you have successfully completed the KYC verification?
• Could you please send me a screenshot of the bonus you activated and played with, or a link to the promotional offer?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika