GojiCasino - Player's withdrawal is rejected without reason.

Unfair casino. I one account credite after deposit play. I win. My first withdrawal credite no problem. After I deposit and win 250$ no withdrawal.

GOJI

Transaction declined

Withdrawal rejected.

Hello Janos,

Your withdrawal request has been declined. The funds have been returned to your account balance.

Reason for declining

Multi-accounting detected with another bonus user. WD cancelled, bonus winnings voided

Amount 250.00.

I no multi accounting. I play my Ip, no play orther player.

Please help ME.

Regards J. N. jacsapoker

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Dear Jacsapoker,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand your situation.

• Is there any chance that someone in your household, or someone with whom you share an internet connection, has also created an account at this casino?
• Have you used any shared device or shared internet connection to access your casino account?
• Could you please advise whether you have successfully completed the KYC verification?
• Could you please send me a screenshot of the bonus you activated and played with, or a link to the promotional offer?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

i write email. Thank you help me.

Dear Jacsapoker,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation; however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for GojiCasino to ignore us completely in our attempts to mediate any kind of issue. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as complaints have grown in number. We strictly recommend staying away from GojiCasino. I wish I could be of more help.

In the meantime, I recommend contacting the Anjouan Offshore Finance Authority (AOFA), also known as Anjouan Gaming, by submitting a complaint through the license badge displayed in the footer of the casino’s website. Regulators often have additional tools and authority to assist players in such situations.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information in this article.

I’m truly sorry that I couldn’t provide a more favorable resolution this time.

The casino can reopen this complaint at any time.

Best regards,

Veronika