GojiCasino - Player's withdrawal is delayed due to account error.

I used a deposit bonus at this casino and met the wagering requirements.

I then requested a withdrawal, but the casino reversed the balance, claiming there had been an unintended error.

I confirmed in advance that Head and Tails was both an eligible bonus game and a game that contributed toward the wagering requirements before I started playing.

Yet the casino treated this as an error and threatened to close my account if I did something similar again.

The casino made a mistake in selecting the eligible games in the first place, so why are they holding the user responsible?

Please have a casino representative speak with me.

I have fully completed all KYC and withdrawl

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GojiCasino.

Please allow me to ask you a few questions so I can better understand the situation.

• How did you confirm the game was eligible for wagering? (contacting support, list of restricted games, other ways)
• Could you please confirm whether you completed the wagering requirements of the bonus fully on this game? Would you be able to describe your gameplay in more detail? ( Bet amounts, session length, use of autospin, etc.)
• Could you please specify when the incident took place and when you were informed about the winnings confiscation?
• Post screenshots here or send any relevant information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas