GojiCasino - Player's withdrawal is delayed and funds are frozen.

My player account has been fully verified. Due to problems with withdrawals to my PLN bank account, on June 5, 2026, I requested a withdrawal of my winnings of PLN 9,295.84 using the USDT TRC20 cryptocurrency. More than 17 days have passed since then. The transaction status in the account history is still "New" (Pending), and the casino is deliberately freezing my funds and ignoring emails ( support@gojicasino.com ). Customer service via chat dismisses me with "please wait." I'm asking for help in mediating and forcing the operator to approve my transaction.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• When was the last time the casino communicated with you regarding the status of your withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, I haven't withdrawn any winnings yet, this is the first time I've played the game, the last contact was on May 19th, so I'll get back to you as soon as possible, the winnings were not from bonus games.

these are my games and a message from them

Dear gebickilukasz2,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation; however, this one has 5+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for GojiCasino to ignore us completely in our attempts to mediate any kind of issue. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as complaints have grown in number. We strictly recommend staying away from GojiCasino. I wish I could be of more help.

In the meantime, I recommend contacting the Anjouan Offshore Finance Authority (AOFA), also known as Anjouan Gaming, by submitting a complaint through the license badge displayed in the footer of the casino’s website. Regulators often have additional tools and authority to assist players in such situations.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information in this article.

I’m truly sorry that I couldn’t provide a more favorable resolution this time.

The casino can reopen this complaint anytime.

Best regards

Veronika