GojiCasino - Player's withdrawal is delayed and funds are frozen.

My player account has been fully verified. Due to problems with withdrawals to my PLN bank account, on June 5, 2026, I requested a withdrawal of my winnings of PLN 9,295.84 using the USDT TRC20 cryptocurrency. More than 17 days have passed since then. The transaction status in the account history is still "New" (Pending), and the casino is deliberately freezing my funds and ignoring emails ( support@gojicasino.com ). Customer service via chat dismisses me with "please wait." I'm asking for help in mediating and forcing the operator to approve my transaction.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• When was the last time the casino communicated with you regarding the status of your withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika