GojiCasino - Player's withdrawal is delayed and account is disabled.

Registered and played at Gojicasino 19th of Feb 2026. Deposited 200€ and wagered the bonus complete and withdrew 1500€, all according to their wagering rules and T&C. Passed all KYC. Waited for a while and didn't get any withdrawal. So I went on chat and they said they had approved the withdrawal but somehow the system was showing it as pending. So I told them that I have not gotten any money and the withdrawal is still showing pending.

Then the chat guy said I need to cancel and try again. So I did, and the guy (Ken), went back and forth saying he is approving and that it doesn't go through and I need to come back later.

Back and forth I went with them, and he puts on a show like - "I have to call my manager, wait" "Try to withdraw again now, it should work" "Try to withdraw to ETH instead of USDT" etc etc. So, one day I had enough. It was 12th of March, I went back to the chat, after the ignore my emails and ignore my chats. I told them I will report them for fraud. Then they answer and said they have sent the withdrawal, and I got withdrawal confirmation. As this was a withdrawal to crypto, I should have had the withdrawal within 1h maximum. However, to this date, I have not received my 1500€. Sent an email asking for HashID, but never replied. They kept ignoring me. As you can see on the blockchain from my ETH address, they have not sent my funds (There are other transactions there, but none of them are from them, which of course I can prove, but as you can see there is no sum of 1500€ worth of ETH going in to my account this day, nor any other days after as well.) As I mentioned above, they have not provided any Hash ID, which clearly show their intent to scam me.

So some days later I sent them warning email that if I don't have my money within 48 hours, I will report them. So now I am making complaint here in hope that they understand that if they don't pay, I will continue the mission directly with the authorities and report them for cyber crime as their payment provider is in Cyprus and since I got email that my payment was done, this is effectively fraud and scam.

I managed to make a FULL screen recording of my account, all betting history, all transaction history. Right after I finished the recording (Which I have and can send you), my account got disabled.

Uploaded documents is screenshots of emails and the screenshots I did on the site. A part from that, I have a full screen recording of all information as mentioned above, but since the video has private information I will only provide that directly to Casino Guru.

I hope Casino Guru has some connections within the casino community to tell Gojicasino that they should pay my withdrawal unless they want to reported to the authorities for fraud.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GojiCasino.

Please allow me to ask you a few questions so I can better understand the situation.

• When was your account blocked, and for what reason?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Which bonus did you activate and play?
• Have you successfully used the payment method in other online casinos recently for either deposits or withdrawals?
• Post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas.

Thanks for opening the complaint. My account was blocked after I starting threatening them with complaining to your site. I searched through the internet and found their Cyprus company name and sent an email to them that I will report them to the authorities for scam and fraud, as they have as you saw in the screenshots, approved the withdrawal but money never sent. I used Google Gemini to give me a list of departments etc to report them to that I included in the email, a long the names of the owner of the company that is listed at Gojicasino as payment provider. This is considered fraud in Cyprus, so about 20 minutes after I sent that email they blocked me.

However, during this 20 minutes period, I made a 10 minute long screen recording of my whole account.

I played only slots, and followed all their rules for their welcome bonus, which is the bonus I wagered from a 200€ deposit using crypto (ETH-ERC20) following all max bet rules (5€), wagering requirements and so on. I did not do anything to breach their terms. As you can see from the screenshots, they sent email that they sent the money.

Attached is all screenshots. They even went so far to block my email, as you can see from the screenshot. Also, the screenshots, you can see that I made them from the video, so that everyone can see that I have a full video recording of all my account transactions, all bets (total 100 pages), verification complete, all their terms. I also open google and search "Todays date" to show proof of what day the video was made.

The payment method I used has been used many times and there is no issue with my crypto wallet.

Here are some of the screenshots, that I also provided directly to you when I made the complaint, but for everyone to see. I have censored private details for safety. The livechat document you have in the complaint, is very long and will take alot of time to censor. Regarding the video, let me know if you want I upload it to google drive, and I can give you a private link if you want to see the whole recording. Just bear in my there is a lot of private details in the video, so its not for public eyes.

As I could only add 5 attachements, I will add the rest of the screenshots here. Let me know if you want I send you the video recording.

Thanks.

Dear yousefjackback,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear yousefjackback,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from GojiCasino to join this conversation and assist in addressing the complaint.

Dear GojiCasino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.