GojiCasino - Player's withdrawal is delayed and account is disabled.

Registered and played at Gojicasino 19th of Feb 2026. Deposited 200€ and wagered the bonus complete and withdrew 1500€, all according to their wagering rules and T&C. Passed all KYC. Waited for a while and didn't get any withdrawal. So I went on chat and they said they had approved the withdrawal but somehow the system was showing it as pending. So I told them that I have not gotten any money and the withdrawal is still showing pending.

Then the chat guy said I need to cancel and try again. So I did, and the guy (Ken), went back and forth saying he is approving and that it doesn't go through and I need to come back later.

Back and forth I went with them, and he puts on a show like - "I have to call my manager, wait" "Try to withdraw again now, it should work" "Try to withdraw to ETH instead of USDT" etc etc. So, one day I had enough. It was 12th of March, I went back to the chat, after the ignore my emails and ignore my chats. I told them I will report them for fraud. Then they answer and said they have sent the withdrawal, and I got withdrawal confirmation. As this was a withdrawal to crypto, I should have had the withdrawal within 1h maximum. However, to this date, I have not received my 1500€. Sent an email asking for HashID, but never replied. They kept ignoring me. As you can see on the blockchain from my ETH address, they have not sent my funds (There are other transactions there, but none of them are from them, which of course I can prove, but as you can see there is no sum of 1500€ worth of ETH going in to my account this day, nor any other days after as well.) As I mentioned above, they have not provided any Hash ID, which clearly show their intent to scam me.

So some days later I sent them warning email that if I don't have my money within 48 hours, I will report them. So now I am making complaint here in hope that they understand that if they don't pay, I will continue the mission directly with the authorities and report them for cyber crime as their payment provider is in Cyprus and since I got email that my payment was done, this is effectively fraud and scam.

I managed to make a FULL screen recording of my account, all betting history, all transaction history. Right after I finished the recording (Which I have and can send you), my account got disabled.

Uploaded documents is screenshots of emails and the screenshots I did on the site. A part from that, I have a full screen recording of all information as mentioned above, but since the video has private information I will only provide that directly to Casino Guru.

I hope Casino Guru has some connections within the casino community to tell Gojicasino that they should pay my withdrawal unless they want to reported to the authorities for fraud.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GojiCasino.

Please allow me to ask you a few questions so I can better understand the situation.

• When was your account blocked, and for what reason?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Which bonus did you activate and play?
• Have you successfully used the payment method in other online casinos recently for either deposits or withdrawals?
• Post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas