HomeComplaintsGod of Coins Casino - Player's funds are confiscated.

God of Coins Casino - Player's funds are confiscated.

Closed
Our verdict

Player stopped responding

Amount: €77

God of Coins Casino
Safety Index:Above average

Case summary

The player from Greece was unable to withdraw his winnings as the casino had locked his funds and continually rejected his verification attempts with unsubstantiated excuses. We attempted to gather more information from the player to understand the situation better and offer assistance. However, due to the player's lack of response to our inquiries and reminders, the complaint investigation could not proceed and was closed.

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3 weeks ago

The casino have locked the money and rejects everything i send with silly excuses please help...

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2 weeks ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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2 weeks ago

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

  • Could you please clarify whether the casino closed your account or just refuses to let you withdraw your winnings?
  • Which games were you focused on — slots, live casino, sports betting, etc.?
  • Had you completed verification?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina


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1 week ago

Dear alexisrosos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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6 days ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru

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