God Odds Casino - Player's account has been closed.

Hello, I have recently tried to withdraw my winnings from this account and have been unable too as they keep asking for further ID! I have submitted the extra ID requested and since they have now banned me from the account with no response to any communication can you help?

Hello rozzez05,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with God Odds Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?
• Did they specify the reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear rozzez05,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

they didn’t give me a reason, they have blocked my account on their website and refused to allow my withdrawal. I have submitted all info they requested

thanks

Dear rozzez05,

Can you please answer to all my previous question and forward the communication between you and the casino to nikolas.b@casino.guru for further review?

Regards,

Nick

Dear rozzez05,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.