Goated Casino - Player's account has been closed.

This casino stole my money, the first time I ever own on the casino they blocked my account because of someone I was associated with. Who has an outstanding "loan" first off what type of casino gives loans and second why would I be responsible just for having associated with the person. They wouldn’t kyc me hear me out they blocked my account because I tried to withdraw 2,000 and I had over 7k left in rewards they are scammers

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. To better understand your situation and assist you further, could you please provide us with some additional information?

• What types of games did you play?
• Does the person you're allegedly associated with also have an account at this casino? Could you please describe in more detail how you know this person?
• Have you passed the full KYC verification?
• Were you able to complete any previous transactions or withdrawals before this incident occurred?
• Do you have any documentation or communication with the casino regarding your account status and the blocked withdrawal? If you have any relevant communication that you believe may assist in this matter, please feel free to forward it to veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

I played all sorts of games

yes the person has an account but has no relation to me. And goated never kyc me. They wouldn’t even allow me to they just closed the account kept the money with no response to any email.

And how come my review is removed. People need to know they will steal your money

Thank you for your reply.

Your review has not been removed; it is still pending approval. Please note that when a negative review is submitted alongside a complaint, the review is not published until the complaint has been closed.

Could you please forward me all the communication between you and the casino’s customer support regarding the closure of your account? You can send it to my email address: veronika.f@casino.guru.

Thank you for your cooperation.

Dear Vicvic77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.