The player from Germany had three pending withdrawals of €500 each, with the first requested two weeks earlier. Despite previous successful payouts and no verification requirements, the casino had not processed the withdrawals and had only provided automated responses citing a technical issue. He wished to file a complaint against Glorion Casino. We asked for clarification about the games played, usual payout times, withdrawal method, and the last casino communication, but the player later confirmed that all three winnings were paid out the same day. As a result, we marked the complaint as resolved because the withdrawals were completed.
Glorion Casino - Player's withdrawals have been delayed.
Resolved
Our verdict
Case closed
Amount: €1,500
Glorion Casino
Safety Index 8.0 HighCase summary
Discussion
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3 weeks ago
Translation
I have three pending withdrawals of €500 each at the casino. The first withdrawal was requested on August 20, 2026, which is two weeks ago. The casino still hasn't processed it. I requested two further withdrawals on August 22 and August 25, which also haven't been processed yet.
Upon inquiry, I only received automated messages from support stating that the payout should be processed soon and that I should be patient. The casino offered no concrete explanation for the long delay, citing only a technical issue as the reason.
The casino does not require verification, and I have received payouts from the casino in the past.
The profits were made exclusively with real money.
Therefore, I see no reason for the delay in the payout and am hereby filing a complaint against Glorion Casino. The casino is violating its own terms and conditions and is not cooperating in this matter.
All correspondence that proves the authenticity of my statements is available.
Automatic translation:
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3 weeks ago
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play to accumulate the winnings you've been trying to withdraw?
- How long does it usually take for your withdrawal requests to be processed and paid out by this casino?
- Which payment method did you select for the withdrawal requests that are still pending in your account? Have you successfully used the same payment method for withdrawals in the past?
- When was the last time the casino communicated with you regarding the delay in processing your withdrawals?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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3 weeks ago
TranslationI actually received all three outstanding payments today, so the case can be closed.
Many thanks to the Casino Guru team for their support in this matter.
It's a shame that a complaint process is necessary before the casino pays out winnings. I expect a reputable casino to offer uncomplicated and faster payouts.
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2 weeks ago
Dear Mileso,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
