The player from Germany has three pending withdrawals of €500 each, with the first requested two weeks ago. Despite previous successful payouts and no verification requirements, the casino has not processed the withdrawals and has only provided automated responses citing a technical issue. He wishes to file a complaint against Glorion Casino.
Glorion Casino - Player's withdrawals have been delayed.
Opened
Current status
Waiting for Casino Guru to reply
4d 12h 58m 15s
Glorion Casino
Safety Index 8.0 HighCase summary
Discussion
Public
Public
3 days ago
Translation
I have three pending withdrawals of €500 each at the casino. The first withdrawal was requested on August 20, 2026, which is two weeks ago. The casino still hasn't processed it. I requested two further withdrawals on August 22 and August 25, which also haven't been processed yet.
Upon inquiry, I only received automated messages from support stating that the payout should be processed soon and that I should be patient. The casino offered no concrete explanation for the long delay, citing only a technical issue as the reason.
The casino does not require verification, and I have received payouts from the casino in the past.
The profits were made exclusively with real money.
Therefore, I see no reason for the delay in the payout and am hereby filing a complaint against Glorion Casino. The casino is violating its own terms and conditions and is not cooperating in this matter.
All correspondence that proves the authenticity of my statements is available.
Automatic translation:
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play to accumulate the winnings you've been trying to withdraw?
- How long does it usually take for your withdrawal requests to be processed and paid out by this casino?
- Which payment method did you select for the withdrawal requests that are still pending in your account? Have you successfully used the same payment method for withdrawals in the past?
- When was the last time the casino communicated with you regarding the delay in processing your withdrawals?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
