Glorion Casino - Player's withdrawals have been delayed.

Hallo, Glorion Casino bearbeitet seit 15 Tagen keine Auszahlungen mehr. Zuvor wurde einmal 500€ ausgezahlt ohne Probleme, danach nichts mehr.

Es wurden keine Dokumente Angefordert vom Casino und mein Account zeigt an "Zurzeit keine Verifizierung notwendig".

Meine Gewinne habe mich mit einer Einzahlung ohne Bonus, vor 3 Wochen erzielt. Der Live Chat weicht auf Anfragen aus mit antworten wie "bitte haben Sie Geduld".

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your €5900 winnings?
• Has the casino explained the delay in processing your payments?
• How long did it take for your first withdrawal request to be processed and paid out by the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hallo Veronika.

Ich habe ausschließlich Slots gespielt. Das Casino hat keine direkte Begründung genannt, nur dass ich "noch etwas Geduld haben soll".

Die erste Auszahlung dauerte 2 Tage.

Thank you for your reply.

Have you received any of your requested withdrawals in the meantime?

Also, please forward all communication between you and the casino’s customer support regarding the delay in processing your payments to veronika.f@casino.guru. Alternatively, you may post screenshots here.

Hallo Veronika, das hier sind die Antworten die mir der Live Support gerade nochmals gegeben hat. Leider komme ich so nicht weiter und ich glaube auch nicht dass sich da irgendwas bewegt. 22 Tage warte ich jetzt schon.

Dear Maruschka

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Maruschka,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact Glorion Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

Hallo, vor 10 Tagen hat Glorion 1x 500€ ausgezahlt und 2x 500€ storniert. Ohne Begründung.

Ich warte nun erneut seit 10 Tagen auf meine beantragten Auszahlungen ohne das etwas passiert.

Keine weiteren Auszahlungen oder Updates erhalten.

Ich warte jetzt erneut seit 15 Tagen auf meine Auszahlungen. Es scheint ein generelles Problem zu sein die Auszahlungen rechtzeitig zu erhalten.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Trotz mehrerer Nachfragen im Live Chat und angeblichen "Weiterleitungen an die Abteilung" passiert rein gar nichts.

Immer noch keine Updates vom Casino und keine Auszahlungen.

Dear Maruschka,

The casino has reached out, so hopefully they will continue responding and we will be able to reach a clear outcome.

Thank you for your patience.

Ich warte nun bereits 4 Wochen ohne dass etwas passiert ist.

Leider immer noch keine Veränderung

Dear Maruschka, We currently got in touch with the casino team, so hopefully, we will have soon some update..

Thank you for being so patient.

Dear Maruschka,

the casino is having some technical difficulties of writing directly to the thread, so by the time we fix it, here is the response from them:

Dear Maruschka,

We are pleased to inform you that your recent withdrawal attempted on May 4, May 5, and May 6, 2026, has been successfully processed, and the funds were dispatched from our end on June 9, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We will make every effort to assist you with your pending withdrawals and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment. You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

Ich habe in der Tat 1500€ bezahlt bekommen. Es hat " nur" 1 Monat und 3 Tage gedauert. Ich habe noch weitere 2900€ zu erhalten und neue Auszahlungen bereits beantragt. Aufgrund der langen Wartezeit bitte ich Sie bitte meine Beschwerde geöffnet zu lassen bis ich das restliche Geld ebenfalls erhalten habe.

Dear Maruschka,

thank you very much for the update!

I understand! Please keep me updated once you receive another withdrawal. Thank you very much.

Bisher wurden noch keine weiteren Auszahlungen ausgeführt. ich warte jetzt wieder 6 Tage seit Beantragung.

Dear Maruschka,

I understand that waiting can be very frustrating.

Let’s wait a couple more days, especially since there was a weekend. Please let me know once you receive the money.

Thank you.

Es sind jetzt schon wieder 8 Tage. Ich bitte um ein Update seitens des Casinos wann meine Auszahlungen bearbeitet werden.

Ich musste zuvor über 1 Monat auf die Bearbeitung der vorherigen Auszahlungen warten, das war eine absolute Frechheit. Vorallem gibt das Casino eine Wartezeit von 72 h an

Dear Glorion Casino Team,

I have now sent you an email and I would kindly ask you to review it at your convenience.

Thank you very much in advance.

Dear Maruschka,

Glorion Casino kindly asked me to post this on their behalf.

"Dear Maruschka,

Please be advised that the pending withdrawals are currently being processed and will be completed as expediently as possible. We will provide a further update regarding the status of these transactions at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it."

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.