Glorion Casino - Player’s withdrawal is delayed after account closure.

I spent over 500 euros last night, I asked for my account to be closed, and I started playing again, when I had a balance of 950 or more, the account was closed.

Now they tell me to wait, someone told me that they have already requested the withdrawal on the last payment method, who tells me that I have to wait for the relevant department, in short, nothing certain from anyone

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise on the reason for your request to close the account?
• Do I understand correctly that the casino offered to pay out your remaining balance?
• Have you completed the KYC verification process at this casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear tazzaje,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila