The player from Quebec requested a withdrawal 6 weeks ago after winning over $50,000 at Glorion Casino. Despite completing verification and receiving some payments, he is still owed $32,000 and has been asked for bank statements that he has already submitted. The casino claims he did not provide the correct information.
Glorion Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
6d 16h 20m 9s
Glorion Casino
Safety Index 8.0 HighCase summary
Discussion
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2 days ago
I won over 50000$ in May at glorion casino.
I did all
the verification with the id and the bank and all that. They paid me for 2 months, around 20000$ and they still owe me 32000$
they stopped paying and said they need the bank statements pdf for the transactions of may7 - May 10
I sent them all the transactions, I went to the bank and they told me there is nothing else to send. All the information is there.
Now they’re telling me that I didn’t send the right losing!!
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7 hours ago
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7 hours ago
Dear Mikey514,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Could you please give me the date when did you asked for withdrawals that are missing?
- Did you use any casino bonuses or do you currently have any active bonus?
- Did you successfully complete your KYC verification?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
