Glorion Casino - Player's withdrawal has been delayed.

I won over 50000$ in May at glorion casino.

I did all

the verification with the id and the bank and all that. They paid me for 2 months, around 20000$ and they still owe me 32000$

they stopped paying and said they need the bank statements pdf for the transactions of may7 - May 10

I sent them all the transactions, I went to the bank and they told me there is nothing else to send. All the information is there.

Now they’re telling me that I didn’t send the right losing!!

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Dear Mikey514,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Could you please give me the date when did you asked for withdrawals that are missing?
• Did you use any casino bonuses or do you currently have any active bonus?
• Did you successfully complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

I have successfully completed my kyc verification about 7 months ago.

and I did it again with my proof of address, my drivers liscence, and my bank statements. They said the drivers liscence and the proof of address is correct but the bank statements is loosing information. But that’s all the bank can give me as proof, and it has every single detail on it. Date of transactions, amount, code.

i have no bonuses this is my real money account.it was at over 50000$ as of May 10 and I have been trying to withdrawl every since May 10, and as of today, I got around 20000$ , it doesn’t make sense!!!

and I’m a player that plays 1000$ per shot on roulette. Now I’m waiting on 2 withdrawls I made over a month ago and before that I had 3 withdrawls of 1000$ each that were pending for 1 month also and I cancelled it to re withdrawl again.it didn’t work. ; one of 1000$ and 1 of 100$

becasue they say that’s the maximum I can withdrawl because I’m not a vip member anymore ???? I played over 500000$ of roulette shots since I opened this account with Glorion. How am I not a vip member anymore??

and I lost 10000$ last week.

please help me get this money back/

I even asked them to give me an amount that I would have deposited in my bank and they would see it’s the same bank account of when I started with this site.

every time I talk. To live chat they say there’s nothing they can do that I have to email customer support and everytime I email them, it takes them around 5-8 days to get back with an answer saying they he same thing over and over again. I just feel like I got scammed. Pleawe

help me

Just some emails I got from Glorion. Wasting time

I made my last withdrawl on August 5 of 1000$ and another one of 100$ and I still haven’t got anything.

Dear Mikey514,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Matej L., (matej.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello Mikey514, nice to meet you!

My name is Matej, and I will be assisting you with this case. I will do my best to help resolve the matter as soon as possible.

Thank you for providing the requested information. At this stage, I have everything I need from you. You do not need to send any additional information or documents unless I contact you and specifically ask for them. For now, please wait while we investigate the case.

I would now like to invite a representative of Glorion Casino to join this conversation and participate in the investigation.

Could the casino representative please provide more details as of why this player’s withdrawal request is being denied, and submit all relevant supporting evidence?

Any sensitive information or internal system records may be sent directly to me by email at matej.l@casino.guru.

Thank you for your patience and cooperation.

This is an email I recieved this morning, I emailed them 8 days ago telling them I can’t upload my bank statements in their (DVS) document verification system.

I was able to upload my I.D. , my proof of address, but as soon as I try to upload the bank statements, I send them and it’s as if nothing happens. I feel like they did this on purpose so they can make excuses not to pay: I contacted live support and they told me that I can email everything to support@Glorion email. Then I contacted live chat a couple of days later, and they told me there’s nothing more for me to send on my side, that the relevant team is investigating my file, and then I get this email again stating that I must send my bank statement through their portal, (which I can’t) !!!

this is so frustrating.

it’s over 6 weeks I haven’t recieved any money from them. I also deposited 11$ from my bank account, just to show them that it’s my account.

i also sent more I.d. And proof of address and selfies. I don’t know what to do anymore. And all my other payments that I have recieved, took about 8-10 days each. When they’re policy saids 1-2 days.

i know that this is a way for them to make me keep playing. I have 26000$ left in my account and 1600$ pending.

total of 27,600$.

I have lost a little bit of money becasue I played a little yesterday. I was at 53,800$ at a point. I don’t want to lose the remainder of my 27,600$ , it would be good if they can also freeze my account until I get paid everything !!

please help me resolve this situation, I’m an honest player and I never asked for anything that’s not mine, but this is money that I won and I would like to recieve it in full

they say that all My information is being checked and I wait 8 days just to recieve another email to ask me to send the bank statements through their portal which they know I can’t. What a scam !

Dear Mikey514, while I understand this istuation is very frustrating, I would like to ask you to allow us to reach the casino representative and investigate the issue at hand. If by any chance the withdrawals resume in the meantime, please let me know.

Ok, as of today, my balance is 77,000$ plus 2,200$ pending, 1 of the withdrawals was done 5 weeeks ago.

then you !

Thank you for the details, dear Mikey514. We have contacted the casino representative some time ago and will post an update as soon as I hear back.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Mikey514, have you tried uploading your bank statement via different browser or completely different device (another phone or PC) to ensure it is not a technical issue on your end? Is the document you are trying to upload of acceptable size and/or format and do you get any kind of error message when the upload is unsuccessfull?