Glorion Casino - Player’s withdrawal has been delayed due to account verification.

Hello, I would really appreciate it if you could help!

I won several thousand from Glorio casino on 24.2. I immediately submitted 2 x 500e withdrawal requests. A few days later the withdrawals were canceled and new withdrawals were not possible.

I sent the casino several emails saying I wanted to start the KYC process. It took about two weeks for me to be able to upload the documents to their website. I was able to upload the documents on 4.3.

Now 22 days later my account is still unverified. I have sent them several emails in English and I have them all saved. They always just apologize for the situation but nothing happens. However, they have confirmed that all the requested documents have been received.

I am attaching the latest email response to this complaint. As well as a screenshot of the game account with my details and its balance. I am ready to provide more attachments if you need them.

I have 2000e left in my balance, and I don't plan on playing any more until the situation is resolved.

Thank you very much in advance for your support!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Glorion Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your payouts were blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• When was the last time you were in contact with the casino support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas