The player from Greece filed a complaint against Glorion Casino after his €500 withdrawal request was accepted and then cancelled without explanation. He is also unable to make new withdrawals due to an audit by the accounting department, which lacks a clear timeline or details.
Glorion Casino - Player's withdrawal has been cancelled.
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4d 11h 35m 57s
Glorion Casino
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5 days ago
Translation
I would like to file a complaint about Glorion Casino regarding a serious issue I am facing with this casino.
Specifically, I made a withdrawal request for €500, which was initially accepted. However, the withdrawal was subsequently cancelled without a clear justification. When I contacted support, they told me that an audit by the accounting department was required, without giving me a specific timeline or further details.
The most worrying thing is that they have disabled the ability to make new withdrawals from my account.
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Public
Public
2 days ago
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Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Glorion Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your payouts were blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
