The player from Greece had filed a complaint against Glorion Casino after his €500 withdrawal request was accepted and then cancelled without explanation. He was also unable to make new withdrawals due to an audit by the accounting department, which lacked a clear timeline or details. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries and reminders. The player retained the option to reopen the complaint if he chose to resume communication.
Glorion Casino - Player's withdrawal has been cancelled.
Closed
Our verdict
Player stopped responding
Amount: €500
Glorion Casino
Safety Index 8.0 HighCase summary
Discussion
Sensitive attachment
Sensitive attachment
3 months ago
Translation
I would like to file a complaint about Glorion Casino regarding a serious issue I am facing with this casino.
Specifically, I made a withdrawal request for €500, which was initially accepted. However, the withdrawal was subsequently cancelled without a clear justification. When I contacted support, they told me that an audit by the accounting department was required, without giving me a specific timeline or further details.
The most worrying thing is that they have disabled the ability to make new withdrawals from my account.
Automatic translation:
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Glorion Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your payouts were blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 months ago
Dear FordMustang,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
