Glorion Casino - Player’s deposit has been delayed.

I have deposited 348.7 USDT on 10 of June. The amount was normally deducted from my crypto wallet but haven't reached my account yet. I contacted chat and support via mail multiple times but always the same answers. They are doing their best, they feel how bad i feel and these typical messages but 0 help yet. I have not experienced such a delay on crypto deposits and i play in more than 20 casinos. Is this company a scam or what?

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Hello Argyrios,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Glorion Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful deposits in the casino using the same cryptocurrency?
• Could you please share a screenshot of the payment instructions as they appear when attempting to deposit in the casino?
• Could you please share a hash of the transaction so we may verify it on a reputable blockchain explorer?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at jean.s@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Dear Argyrios,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka, (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear Argyrios,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Glorion Casino representative to join this conversation.

Dear Glorion Casino,

Could you please provide clarification regarding this case? Please also include supporting evidence.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Argyrios,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka Dubasova