Glorion Casino - Player believes that their withdrawal has been delayed.

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Dear Sandrinapu,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Complaint Resolution Center, I UNDERSTAND AND RESPECT the 14-day waiting period policy. However, I request an exception and immediate approval of the complaint for these 3 reasons documented in the attachments.

1 VIOLATION OF DECLARED TIMES: GLORIAN casino confirmed on 04/30/2026 that the times are 3-5 business days from the following day. FOR WITHDRAWAL ON 04/26/2026, the maximum deadline expires on 05/02/2026. Waiting 14 days would mean ignoring the casino's written terms.

2. CONTRADICTION AND BAD FAITH: On the same day, 04/30/2026, the casino sent 3 incompatible communications: in queue, under review, unexpected delay. This demonstrates an intention to delay the payment.

3 ILLEGITIMATE BLOCKING: The account is blocked for the maximum number of pending withdrawal requests when I only requested 1500 euros. In the casino T&Cs the monthly limit is 7000 euros per month.

FOR THESE REASONS, the 14 days do not apply. I request the assignment of a mediator and urgent forwarding to the casino. Total balance withheld: 11,500 euros

Urgent update 01/05/2026 2.03pm:

Glorion Casino contacted me by phone at 1:48 PM today from +33 4 53 70 26 06. Duration: 2 minutes. [Attachment 8]

During the call, the self-styled "VIP Manager Thomas" verbally stated that "I will receive the payment into my account tomorrow, 02/05/2026."

This telephone contact occurred AFTER the opening of the public complaint and constitutes:

1. Violation of Casino Guru's guidelines on direct post-complaint contact

2. Fourth version provided by the casino after the 3 contradictory emails of 04/30

3. Attempt at verbal agreement without written trace

I haven't received a confirmation email. I won't close the claim until the payment has been verified and verified.

I reiterate: the 5-business-day deadline declared by the casino on April 30 for withdrawals made on April 26 expires tomorrow, May 2, 2026, at 11:59 PM.

If I do not receive the 500 EUR within this period, I will request "Unresolved" status due to non-payment + illicit telephone contact.

Balance withheld: 11,500

The casino confirms my status in writing

VIP Level 3: 800 EUR/day, 12,000 EUR/month.

[Attachment 11 - Email Serena 01/05/2026]

As per T&C 6.12 quoted by the casino itself,

Withdrawals must comply with VIP status.

I only requested 1,500 EUR in total, equal to

at 12% of the VIP monthly limit of EUR 12,000.

Blocked for "monthly limit exceeded"

of 04/30 is therefore fraudulent and in

violation of T&Cs 6.11 and 6.12.

T&C Deadline 6.15: today 02/05 at 19:00.

Balance withheld: EUR 10,000.16.

Dear Sandrinapu,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.