GLBET9 Casino - Player’s withdrawal request is delayed and denied.

I am submitting a formal complaint regarding my experience with GLBET9 and the refusal to process my withdrawal after legitimate gameplay.

I deposited funds into the platform via PayID and played a JILI game in good faith. During my gameplay session, I won approximately $3300 and submitted a withdrawal request through the platform.

After requesting the withdrawal, I was repeatedly advised by customer support that my payout was being processed and that delays were due to the financial team handling other payments before mine. I was told multiple times to remain patient while the withdrawal was pending.

However, after initially confirming the withdrawal was processing, the platform later reversed its position and began providing inconsistent explanations for refusing payment. These explanations included:

"multiple bets being placed at the same time"

"multiple logins"

"irregular game activity"

"provider system rules"

Despite requesting clarification several times, I was never provided with:

a detailed gameplay log

evidence of any actual rule violation

an explanation of how simultaneous bets allegedly occurred

confirmation of multiple devices or unauthorized access

the exact provider rule or policy breached

I accessed the platform through Google Chrome on my personal device and may have had multiple browser tabs open during gameplay. However, having multiple tabs open does not mean multiple bets were intentionally or simultaneously placed.

The explanations provided by support changed repeatedly throughout the dispute, despite earlier assurances that my withdrawal was already being processed. This inconsistency has raised serious concerns regarding transparency, fairness, and the legitimacy of the refusal decision.

I have retained screenshots and records including:

gameplay and bet history

withdrawal requests

messages confirming the withdrawal was processing

later denial messages with conflicting reasons

deposit transaction records

I am requesting:

A full review of my case

A detailed explanation of the alleged irregular activity

A complete gameplay and transaction log for the disputed session

Reconsideration of the withheld withdrawal amount

I believe I acted legitimately throughout gameplay and I am deeply concerned by the lack of transparency surrounding this decision.

Thank you for your attention to this matter.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Teemillard,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal process at GLBET9.

To assist you effectively, I would like to clarify a few details regarding your situation:

• Can you please confirm the date when you submitted your withdrawal request?
• Did you play with bonus money or free spins?
• Were there any messages or notifications from the casino indicating a specific timeframe for processing your withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

Hello Petra,

Thank you for your response and for reviewing my complaint.

Please see the requested information below:

• I submitted my withdrawal request on 6 May shortly after depositing funds at approximately 12:51am.

• I did not use any bonus money or free spins during the gameplay session connected to this dispute. The winnings were obtained through normal gameplay using deposited funds.

• Yes, there were multiple messages from GLBET9 support advising me that my withdrawal was being processed. I was told several times that delays were due to the financial team handling other payouts before mine and that I needed to remain patient while the withdrawal was pending.

Only after this did the casino later reverse their position and begin providing different explanations for refusing the payout, including:

- "multiple bets"

- "multiple logins"

- "irregular game activity"

Despite requesting clarification several times, I was never provided with detailed gameplay logs, evidence of wrongdoing, or the exact rule allegedly breached.

I also explained to the casino that I was accessing the platform from my personal device through Google Chrome and may have had multiple browser tabs open at the time, however this should not automatically indicate simultaneous betting or irregular gameplay.

I have retained screenshots of:

- withdrawal requests

- gameplay and betting history

- messages confirming the withdrawal was processing

- later denial messages with conflicting explanations

- deposit transaction records

Thank you again for your assistance and I am happy to provide any further information required.

Thank you for the response and the screenshots of the records.

Unfortunately, they are not readable, so I would like to kindly ask you to send me any relevant evidence such as communication, game and bet history, or anything else, to the email address in a readable form, which is petra.h@cansino.guru.

Thank you once again.

Dear Teemillard

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear Teemillard,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact GLBET9 Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

Thank you Martina

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Teemillard,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.